Ellis General Dentistry

Dennis W. Ellis, DDS, PA

Office Policies

Our office policies statement is designed with you, the patient, in mind. It is written to answer any questions you may have regarding how our office treats scheduled appointments, cancelled appointments, late arrivals, dental emergencies, and weekend emergencies.

Appointments

We are dedicated to staying on schedule and seeing all of are patients on time for their appointments. We do ask that our patients be on time for scheduled appointments, planning extra time for travel or filling out forms. We recommend arriving 5-10 minutes early to ease the check in process. Please be aware that dental emergencies do arise throughout the day which may delay or extend your appointment. We are committed to treating all true dental emergencies and will advise you immediately as to the status of your appointment.  

Late Policy

We expect our patients to arrive on time for their scheduled appointment. Please note that we will have to reschedule your appointment if you arrive more than 10 minutes late. If you are habitually late, 3 or more times, your appointment will need to be rescheduled, and you will be charged a fee of $50 per half-hour of your missed appointment. 

Cancellations

We reserve time especially for you. If you need to change your appointment, we ask for a minimum notice of 24 hours. According to our office policies, please be advised that you will be charged for your third missed appointment a fee of $50 per half-hour of your missed appointment. Consecutive missed appointments can result in being dismissed as a patient.

Emergencies

If you have an urgent problem, please call our office immediately so we may see you as soon as possible. If you have an emergency after hours, please call our office for information on how to contact the doctor on call.

Weekend and After Hours

Patients of record with true dental emergencies after regular business hours, which cannot wait until the following day, should call our office for information on how to contact the doctor on call. A pager number will be left on the office answering machine. Call this number and leave a message. Someone will return your call promptly.